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|KEYS TO COMMON QUESTIONS
1) Q. We require approximately 1 container every 8 weeks, do you
supply companies like ours?
A. Our entire business revolves around companies such as
yourselves. One or two containers a year are not a problem.
2) Q. What is your standard slab size or can we specify?
A. You can specify however the price lists show the usual
minimum sizes available.
3) Q. What is approximate delivery time from order?
A. Despatch for slabs is usually 2-4 weeks, for strips 4-6 weeks, however we are working on extra production stock to reduce this time.
4) Q. We have assumed approx 60 gangsaw slabs per container -please advise your estimate.
A. 2 cm = 375 m2 per container - say 90-100 slabs
3 cm = 250 m2 per container - say 60-70 slabs
5) Q. We assume the prices for different colours vary?
A. Yes. All the prices are shown on our price lists for the different colours.
6) Q. Can you supply free length strips to our width, say 600-800 mm, polished face, one long edge polished square and the opposite edge sawn square or any other edge profile we require for counter tops?
7) Q. We require samples for potential customers.
A. These can be included free of charge in your container. Just specify your requirement. We usually supply 150 x 150 x 10 mm (6" x 6" x 3/8") or 100x100x10mm (4ˇ±x4ˇ±x3/8ˇ±).
8) Q. Why are your prices so competitive?
A. You are buying direct from the producer.
9) Q. Granite counters expensive?
A. Granite counters start at $25 per square foot. For most kitchens, this means $52 per running foot for a 25" counter. This is usually quite a bit less expensive than solid surfacing material such as Corian. Surely, this is more expensive than Formica.
10) Q. What is the difference between First Choice and Commercial Quality?
A. First Choice materials have no visible flaws, are
uniform in character and material thickness does not vary. All materials are filled with epoxy resin where deemed necessary and completed to accepted international standards. Tiles are carefully calibrated, beveled and polished. Commercial Quality materials do not generally meet the visually aesthetic requirements of the retail stone industry. They may have one or more spots, lines, or may have different shading from what is expected by the market. In addition for tiles, an estimated 10% of them also have some minor technical problems such as small fissures, a slightly chipped bevel or a wheel-mark. These materials can be an inexpensive option for flooring needs on low-budget projects.
11) Q. Does Granite stain?
A. In general, no. All stone, however, is porous to some
extent, but Granite has very little porosity. Most colors will never show any moisture. A few colors may show some moisture if exposed for a period of time. For example, a puddle of water left on the counter for 30 minutes for some colors, may show a dark spot when the water is wiped away. This spot will then dry up and no evidence will show. Only a few colors demonstrate this trait. Our granite has a sealer applied at the fabricator, however some customers prefer to apply a stone sealer (available at tile and granite shops) after the granite is installed.
12) Q. Will my granite look like the sample?
A. Since granite is a natural product, with naturally
occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty. The samples you see will not be the same when compared to the slabs you receive. A sample is piece from the slab, and since granite is a product of nature they ought to differ. Granites such as Absolute Black, Black Galaxy, and a few more are similar through out having no or very little variation. It is always wise to see the slab and not judge it by the sample.
13) Q. Can you scratch granite?
A. Granite is one of the hardest stones available. It
cannot be scratched in ordinary use. A knife blade
will not scratch it. It can only be scratched with
specially sharpened tools designed to work with
granite like tungsten and diamond tools.
14) Q. Can it chip?
A. In only cases of sever abuse with a hammer or impact
tool. A chip can be filled with a granite dust and
15) Q. Will seams show?
A. Because granite is a natural material and is mined from
the quarry in blocks usually no more than 10' long,
you will end up with seams. Also, because granite is
sold in rectangular pieces, you may want to use seams
to reduce your costs, such as in a 'L' shaped corner.
The visibility of seams will depend on the
granularity, color and pattern. A small, uniform
grain (such as Regal Grey) will not be as apparent as
a larger varied grain (such as Deer Island). A dark
color (Spring Green) will be less apparent than a
light color (Pine Green). A dramatic pattern with
swaths of color (Kinawa, Paradiso) will show more
seams than a uniform pattern (Dakota Mahogany). Most
customers have found that the beauty of natural
granite outweighs the concern of seams.
16) Q. How are seams made?
A. Seams are made where the granite joins with a smooth straight cut. During installation, a small bead of silicone is placed along the seam to seal it. Occasionally, in areas of stress or without sufficient support, the seams will be joined with epoxy, which must be supported temporarily until the epoxy cures.
17) Q. How do you take care of Granite?
A. Occasionally clean with ordinary window cleaner.
18) Q. Does granite stain or burn?
A. No. You can't burn it with ordinary use. Granite does
not stain. The only caveat is that a few colors may
absorb some moisture with prolonged contact.
Usually, no evidence remains when the liquid is
removed and the granite dries, but could be a problem
with dark pigmented liquids. lthough granite has a
sealer applied at the fabricator, a stone sealer is
recommended for all granite after installation.
19) Q. How are sinks done?
A. Sinks are either drop-in mount or under mount. Sinks come in a variety of materials, including stainless
steel, ceramic and enameled cast iron as well as some
synthetics. A cutout needs to be made in the granite
to accommodate the sink. The sink will have directions
and a template for the cutout. If you are doing your
own templates, the stone sink must be precisely located and
the cutout indicated exactly. You must also send the
sink template with your plastic templates. You must
have a minimum of 3" and preferably 3 1/2" of granite
between the sink and edge for structural integrity.
20) Q. Do Granite counters overhang the cabinets?
A. Most counters overhang by 1" which is standard. This
may be changed for whatever reason due to cabinet
configuration or personal tastes.
21) Q. Can granite cantilever?
A. You can cantilever granite up to 14" with sufficient
support on the fixed end and with a large enough piece.
Never cantilever unsupported granite where it might
receive excessive stress like someone sitting on a
counter or stepping on a counter to change a light
bulb. You must have support underneath for these
22) Q. Can granite crack?
A. Not with ordinary use. Granite is most usceptible to
cracks during shipping and installation. Normal use
will not overstress this durable material.
23) Q. Can I use the granite that remains from a cutout for a sink or cook-top?
A.there is usually no granite left over from a cutout.
The granite for the cutouts is generally destroyed
in the process of creating the cutout. Large
diameter drills are used together with diagonal saw
cuts to remove the cutout.